Terms & Conditions — dk10 Platform Rules & Player Agreement

1. Introduction

dk10 is an online casino and sports betting platform operated primarily for the Bangladeshi market. The platform provides access to casino games, live dealer tables, sports betting markets, and other wagering products to registered adult members across Bangladesh — including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

These Terms & Conditions ("Terms") govern the entire relationship between dk10 and any person who registers an account, accesses the platform, or participates in any game, wager, or promotional offer made available through dk10. These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between dk10 and each registered player.

dk10 reserves the right to update or amend these Terms at any time. Material changes will be communicated to registered players via the email address associated with their account and/or via an on-platform notice. Continued use of the platform following notification of updated Terms constitutes acceptance of those revised Terms.

All transactions on dk10 are conducted in Bangladeshi Taka (BDT). All natural-language communications on the platform — including these Terms — are provided in English. The effective date of the current version of these Terms is January 2026.

2. Eligibility

Use of the dk10 platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times during which their account remains active:

• You are at least 21 years of age. dk10 operates a strict 21+ policy. Players under the age of 21 are absolutely prohibited from registering or using any part of the platform.
• You are accessing the platform voluntarily, for personal entertainment, and not on behalf of any third party.
• You are not currently subject to a self-exclusion agreement or cooling-off period, whether requested through dk10 or through any other recognised responsible gaming body.
• You have not previously been permanently excluded from dk10 and had an account closed for breach of these Terms.
• You have full legal capacity to enter into and be bound by a legally enforceable agreement.
• You are not employed by dk10 or any of its affiliated partner companies in a capacity that would create a conflict of interest with holding a player account.

dk10 reserves the right to request documentary proof of age, identity, and address at any time. Accounts where eligibility cannot be confirmed to dk10's reasonable satisfaction will be suspended pending verification and may be permanently closed if verification documents are not provided within a reasonable timeframe.

Age Verification

dk10 takes its obligation to prevent underage gambling with the utmost seriousness. All new accounts are subject to age verification checks as part of the standard registration process. Where automated verification is inconclusive, players will be required to submit a copy of a valid government-issued photo ID (such as a National Identity Card, passport, or driving licence) confirming that they are 21 years of age or older. No withdrawals will be processed and no bonus funds will be released until age verification is satisfactorily completed.

3. Account Registration

To participate in any game or place any wager on dk10, you must hold a valid, verified, and active registered account. Registration is free of charge.

Registration Requirements

During registration you will be required to provide accurate and complete information including your full legal name, date of birth, valid email address, mobile phone number, and preferred deposit method. You represent and warrant that all information provided at registration — and at any subsequent point of use — is truthful, accurate, and up to date. Providing false, misleading, or incomplete registration information is a material breach of these Terms and will result in immediate account closure and forfeiture of any balance.

One Account Per Player

Each individual player is permitted to hold a maximum of one registered account on dk10 at any given time. Operating multiple accounts — whether under the same name, the same device, the same IP address, the same payment method, or any other identifying characteristic — is strictly prohibited. Where duplicate accounts are identified, dk10 reserves the right to close all associated accounts, void all pending bets, and retain any balances pending a full review. If duplicate accounts arise as a result of an error rather than deliberate abuse, the player must notify support immediately so that the matter can be resolved appropriately.

Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not disclose your login details to any third party or allow any other person to access or use your account. dk10 will not be liable for any loss or damage arising from unauthorised access to your account where such access results from your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact dk10 support immediately via live chat or by emailing [email protected].

Know Your Customer (KYC)

As part of our ongoing commitment to safe and compliant operation, dk10 operates a Know Your Customer (KYC) programme. All players will be required to complete identity verification before processing their first withdrawal. Verification documents typically required include a government-issued photo ID and proof of address (such as a recent utility bill or bank statement dated within the last three months). dk10 may request additional documentation at any time as part of enhanced due diligence. Accounts that fail to complete KYC within a reasonable period after a withdrawal request will have the withdrawal request held pending completion.

4. Deposits & Withdrawals

All deposits and withdrawals on the dk10 platform are processed in Bangladeshi Taka (BDT). dk10 does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own transaction charges.

Accepted Deposit Methods

dk10 currently accepts deposits via the following payment channels:

• Mobile Wallets: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• Cards: Visa, Mastercard (subject to issuer approval)

The minimum deposit amount is ৳500. Maximum deposit limits may apply per transaction and per day, depending on your account verification status and selected payment method. Deposits made via mobile wallet are typically credited to your dk10 account instantly. Bank transfers may take one to two business days to reflect.

Withdrawals

Withdrawal requests may only be made to a payment method that has been previously used to deposit into your dk10 account and that is registered in your own name. Third-party withdrawals are not permitted under any circumstances. The minimum withdrawal amount is ৳1,000. Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 15 to 30 minutes of approval. Bank transfer withdrawals typically settle within one to two business days.

dk10 reserves the right to carry out identity and source-of-funds checks before approving any withdrawal, particularly for larger amounts. Withdrawal requests may be held during the pendency of any active bonus wagering requirement. If a player requests a withdrawal before satisfying the wagering requirements attached to an active bonus, dk10 reserves the right to remove the bonus and any associated winnings from the account before processing the withdrawal of the original deposit amount.

Dormant Accounts

An account that has recorded no login activity for a continuous period of 12 months will be classified as dormant. dk10 will make reasonable efforts to contact the account holder before applying any dormancy administration fee. Details of the dormancy fee schedule are available from the customer support team on request. Players wishing to reactivate a dormant account should contact support via live chat or at [email protected].

5. Bonuses & Promotions

dk10 offers a range of bonuses, promotional credits, free spin awards, and loyalty rewards to eligible registered players. All such offers are subject to the specific terms communicated at the time the promotion is presented, as well as the general bonus rules set out in this section.

Wagering Requirements

All bonus funds awarded by dk10 — including welcome bonuses, reload bonuses, referral bonuses, and any other promotional credits — are subject to a wagering requirement before they or any associated winnings may be withdrawn. The applicable wagering requirement multiplier will be clearly stated in the individual promotion terms at the time the bonus is offered. Unless explicitly stated otherwise, the standard wagering requirement for dk10 bonuses is 30x the bonus amount.

Bonus Eligibility

Bonuses are available to eligible players only. A player is not eligible to claim a bonus if they are currently subject to a self-exclusion or have previously been excluded from any dk10 promotional offer due to bonus abuse. Only one bonus may be held and active at any given time unless the specific promotion terms state otherwise. Players may opt out of receiving bonus offers at any time by contacting the support team.

Bonus Abuse & Misuse

dk10 takes bonus abuse seriously. Activities considered to constitute bonus abuse include — but are not limited to — creating multiple accounts to claim the same promotion more than once, placing low-risk or hedged bets designed specifically to clear wagering requirements without genuine play intent, and coordinating with other players to exploit promotional conditions. Where bonus abuse is identified, dk10 reserves the right to void all bonus funds, reverse associated winnings, and close the account concerned.

Promotion Modifications

dk10 reserves the right to modify, suspend, or terminate any bonus or promotional offer at any time. Where a promotion is terminated mid-cycle, players who have already opted in and partially completed wagering requirements will be notified and their situation assessed on a case-by-case basis in a fair and transparent manner.

6. Betting Rules

All bets and wagers placed on the dk10 platform are subject to the specific game rules of the product concerned (slots, live casino, sports betting, crash games, fishing games, card games) as well as the general betting rules in this section.

Sports Betting

Sports betting markets — including BPL, IPL, T20 World Cup, Bangladesh Tigers cricket, and football — are governed by the specific sportsbook rules applicable to each market type. Odds are displayed in decimal format unless a player has selected a different format in their account settings. All bets are final once confirmed. In the event of a match being cancelled, postponed, or abandoned, settlement will be governed by the applicable sports-specific rules in force at the time the bet was placed.

Casino & Live Casino Games

All casino and live dealer games on dk10 use certified random number generator (RNG) or real-dealer technology supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. In the event of a software malfunction during a game round, the round will be declared void and the bet returned to the player's account. dk10 is not liable for any winnings that would have been generated from a round affected by a technical fault.

Maximum Winnings

Maximum winnings per bet, per game session, or per calendar day may apply and will be communicated in the relevant game or product terms. dk10 reserves the right to apply a maximum payout cap across all game types. Where a winning bet or game outcome would exceed the applicable maximum payout, the maximum payout amount will be awarded and the excess will not be payable.

7. Prohibited Activities

The following activities are strictly prohibited on the dk10 platform. Engaging in any prohibited activity constitutes a material breach of these Terms and will result in immediate account suspension, investigation, and likely permanent closure with forfeiture of balance:

• Using automated software, bots, scripts, or any other artificial means to interact with the platform, place bets, or claim bonuses.
• Exploiting any software error, technical vulnerability, or platform glitch to gain an unfair advantage.
• Colluding with other players to manipulate the outcome of any game or sports event.
• Engaging in any form of fraudulent deposit, including the use of stolen payment credentials or disputed transactions.
• Attempting to launder money or use the platform for any financial crime.
• Providing false identity information or impersonating another person during registration or verification.
• Opening multiple accounts for the purpose of claiming promotional bonuses more than once.
• Engaging in any activity that disrupts or interferes with the operation of the platform or with the experience of other players.
• Attempting to reverse-engineer, decompile, or copy any part of the dk10 platform, its software, or its content.

dk10 employs continuous monitoring systems — including IP analysis, device fingerprinting, and transaction review — to detect and investigate suspected prohibited activity. All confirmed cases of fraud or prohibited behaviour will be reported to the relevant authorities where legally required.

8. Privacy & Data

dk10 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of the overall agreement between dk10 and each registered player. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by dk10 includes — but is not limited to — your name, date of birth, email address, mobile phone number, device information, IP address, geolocation data, payment method details, and gameplay and transaction history. This data is used for purposes including account management, identity verification, fraud prevention, responsible gaming monitoring, customer support, and regulatory compliance.

dk10 does not sell personal data to third parties. Data may be shared with carefully selected third-party service providers (such as payment processors, KYC verification providers, and game studios) solely for the purpose of delivering the platform's services. For full details of how your data is used, stored, and protected, please review the full Privacy Policy.

9. Intellectual Property

All content on the dk10 platform — including but not limited to the website design, logos, graphics, text, game interfaces, software, and promotional materials — is the intellectual property of dk10 or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dk10 platform solely for personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, modify, distribute, publicly display, or commercially exploit any part of the platform or its content without the prior written permission of dk10.

The dk10 name, logo, and all associated brand elements are proprietary marks of dk10. Unauthorised use of these marks in any context is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by applicable law, dk10 excludes all liability for any direct, indirect, incidental, consequential, special, or exemplary losses or damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of winnings as a result of a technical malfunction, network interruption, or platform downtime.
• Loss arising from unauthorised access to your account where such access results from your failure to keep your login credentials secure.
• Any financial loss arising from your decisions to place bets or wagers — gambling involves real financial risk and dk10 does not guarantee any outcome.
• Loss of data, loss of profits, or any other economic loss arising from the use or inability to use the platform.
• Any loss arising from your reliance on information published on the platform that later proves to be inaccurate.

dk10 does not warrant that the platform will be available at all times without interruption. Scheduled maintenance windows and unforeseen technical outages may temporarily affect access to all or part of the platform. dk10 will use reasonable commercial efforts to restore full service as quickly as possible following any outage.

Nothing in these Terms limits dk10's liability for death or personal injury caused by dk10's own negligence, or for any other liability that cannot be lawfully excluded or limited.

11. Account Termination

Termination by the Player

You may close your dk10 account at any time by contacting customer support via live chat or at [email protected]. Before processing account closure, dk10 will ensure that all pending bets are settled and that any verified withdrawal request for the remaining balance is processed in accordance with the standard withdrawal procedures. If you are closing your account for responsible gaming reasons, we strongly recommend activating a self-exclusion rather than a simple account closure, as self-exclusion provides additional safeguards.

Termination by dk10

dk10 reserves the right to suspend, restrict, or permanently close any player account at its reasonable discretion, including — but not limited to — the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete required KYC or age verification checks within the required timeframe.
• Evidence or reasonable suspicion of fraudulent activity, money laundering, or prohibited activity as described in Section 7.
• A player's account becoming dormant as described in Section 4.
• Compliance with a legal obligation, court order, or regulatory requirement.

Where an account is closed by dk10 due to a breach of these Terms, any balance held in the account at the time of closure may be forfeited. Where an account is closed for reasons unrelated to player misconduct, any verified balance will be returned to the player via their registered payment method following completion of any outstanding KYC requirements.

12. Changes to These Terms

dk10 reserves the right to update, amend, or replace these Terms & Conditions at any time. The most current version of the Terms will always be accessible on this page. The effective date at the top of this document will be updated to reflect the date of the most recent revision.

Where changes to the Terms are material — meaning they significantly affect players' rights or obligations — dk10 will provide advance notice of at least 7 days via the email address registered to each active account and/or via a prominent notice displayed on the platform. Minor corrections, clarifications, or non-material amendments may be made without advance notice.

Your continued use of the dk10 platform after the effective date of any updated Terms constitutes your acceptance of those updated Terms. If you do not agree with any revision to the Terms, you should cease using the platform and contact support to request account closure before the revised Terms take effect.

13. Contact & Support

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or regarding your dk10 account more generally, you may contact the dk10 customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). Accessible from any page on the dk10 platform.
• Email: [email protected] (plain text — not a clickable link). Response target: within 24 hours for standard queries.

dk10 is committed to resolving player concerns fairly and promptly. Formal complaints should be submitted in writing via email with the subject line "Formal Complaint — [Your Account Username]". dk10 will acknowledge all formal complaints within 48 hours and provide a substantive response within 10 business days.

For responsible gaming concerns — including requests for self-exclusion, deposit limits, or cooling-off periods — please contact support immediately via live chat. Responsible gaming requests are treated as a priority and will be actioned as soon as practically possible, and always within 24 hours of the request being received.